1. Introduction
At HomeSeekers.ae, we take your privacy seriously and are committed to safeguarding your personal information. We respect your privacy and are dedicated to protecting it through this Privacy Policy. This document explains what information we collect, why we collect it, and how we use, store, and protect it.
2. Consent to Data Processing
By using HomeSeekers.ae or its associated mobile applications, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please refrain from using our platforms.
3. Sources of Personal Data
We collect personal data from multiple sources, including our website and social media platforms, emails, messages, and calls. We also gather data through our mobile apps, customer service interactions (email, phone, WhatsApp), online or offline forms, promotions, events, exhibitions, and advertising interactions. Additionally, we may create data based on your activities or receive it from third-party sources such as brokers, partners, or public directories.
4. Information We Collect
The personal data we may collect includes contact details (name, email, phone number, address), identification data (national ID, passport, visa information), financial information (bank account and transaction data), online activity (cookies, IP address, browser and device details), other personal information (date of birth, gender, marital status), and customer interactions or communication records.
5. How We Use Your Information
We use your data to provide real estate services and respond to your inquiries, personalize your experience on our platforms, process transactions, and prevent fraud. It also helps us improve our services, run analytics, conduct marketing and email campaigns, and comply with legal obligations or government requests.
6. Data Storage and Retention
Your data is securely stored on UAE servers or trusted third-party platforms. We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
7. Right to Withdraw Consent
You have the right to withdraw your consent for data usage at any time by contacting us. Withdrawing consent will not affect the lawfulness of data processing carried out before your withdrawal.